5 советов о pinco вы можете использовать сегодня
5 советов о pinco вы можете использовать сегодня
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The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.
The player's winnings have disappeared without further explanation. The player later sent us an email confirming that the issue was resolved.
We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. The player had previously successfully withdrawn 4500 RON. Eventually, the player confirmed the receipt of the 2000 RON. We then marked the complaint as resolved.
The player from the Netherlands had an active self-exclusion in a sister casino due to a gambling problem. The player believes that he should have been banned from this casino too. Since he did not request self-exclusion from this casino, he decided to close the complaint.
We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.
After the complaint had been raised, the player reported having received her winnings without any communication via email. Consequently, we had marked the complaint as 'resolved'.
The player from Germany had issues with deposits. His three deposits totalling €100 hadn't been credited to his casino account, despite him providing the necessary documents.
The player from Brazil had requested assistance to close his account as the casino's support team hadn't responded to his emails. After the Complaints Team had explained the difference between account closure and self-exclusion and asked the player to provide more details, the player had managed to close his account with the casino. Consequently, the issue had been marked as resolved by the Complaints Team.
Your satisfaction is important to us, dear, and we will do our best to improve a current bonus system.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals.
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After the player's account was unexpectedly disabled, he had threatened legal action. Fortunately, the situation had been resolved when the player's funds were credited to him. We had marked the complaint as 'resolved' in our system.